6/25/2023 0 Comments Helicon focus crash computer sleepTried running as few as THREE images for rendering and retouching. If it did, when I selected the source image for the third retouching stroke, it crashed.ĭuring all the uninstalling and installing, I rebooted repeatedly, and even removed every occurrence I could find of any file or folder associated with "helicon". Eventually I anecdotally decided the retouching was fine for the first stroke, no matter how large. Up through 7.6.4, crashes were predictable. In the end, I went back to 7.5.4, which worked perfectly, though slowly. There's been so much stuff played with, I'm sure I won't remember it all. If the crash still occurs, please restart Helicon Focus right after the crash and send a bug report (menu - Help - Report a bug). We have recently fixed one problem of this type, please try the updated version of Helicon Focus (it will still show as 7.6.4 - we didn't bump the version number yet). Unfortunately, there are only two ways around this issue: upgrading your graphics card to something with at least 8 GB of memory, or disabling OpenCL acceleration.Īs for the crash - this is likely a problem in Helicon Focus itself that we should fix, not in the. So there is basically no chance 4 gigabytes of video memory would be enough for your workflow, this is not an error in Helicon Focus. And if you're processing raw files, which seems to be the case, memory requirements are even higher. ![]() This is extremely plausible since GTX 970 only has 4 gigabytes of memory which is barely enough for processing 20-30 MP images, and you have a 45 MP camera. CL_OUT_OF_RESOURCES means with 99.9% certainty that there is not enough graphics memory available (which is the memory located on the graphics card itself). You have encountered two separate and unrelated issues. And thank you BobStone for your troubleshooting efforts, appreciate it. Anybody have a fix for this regular crash? ![]() CRASHED THE SAME WAY.Īt this point, between the inability to use the graphics acceleration due to the CL_OUT_OF_RESOURCES error, and the full HF crash every time I do even basic retouching, I'm seriously regretting upgrading to the Pro version. Opened Helicon Focus directly, loaded the images, rendered, saved the project and started retouching. I've ALSO attempted to do some very basic retouching WITHOUT USING LIGHTROOM. Below is the Windows log:įaulting application name: HeliconFocus.exe, version: 7.6.4.0, time stamp: 0x5f20173bįaulting module name: ucrtbase.dll, version: 2.815, time stamp: 0x32a6df9aįaulting application start time: 0x01d674b0fbd5a4c0įaulting application path: C:\Program Files\Helicon Software\Helicon Focus 7\HeliconFocus.exeįaulting module path: C:\WINDOWS\System32\ucrtbase.dll Ran EXACTLY the same stack, did EXACTLY the same processing, CRASHED EXACTLY THE SAME WAY. Retouching works for the initial area, then when I move to the next area to retouch, Helicon Focus crashes back to Lightroom. Exported from Lightroom 2020 using “Original”. ![]() ALWAYS THROWS A “CL_OUT_OF_RESOURCES” error. NO graphics acceleration – GRAPHICS ACCELERATION DOES NOT WORK. Windows 10 Pro, 32GB memory, GTX 970 GPU, 5820 running at 4.1 GHz, all SSD In theory, I've submitted a bug, but since HF crashes back to Lightroom I don't know if what gets sent is complete or not.
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